CAMP COMFORT RENTALS

General Terms and Conditions of Hire

• Booking is only confirmed upon payment of the full rental amount stated on the quote or invoice, unless otherwise agreed in writing.
• Bookings over long weekends may be subject to a minimum booking period of 2 nights.
• Proof of identification must be provided upon collection of rented equipment. Equipment will not be handed over without a copy of the hirer’s green ID book, smart ID card, South African driver’s license or passport. Proof of Residence may be requested for large orders.
• CAMP Comfort Rentals is not responsible for any loss, consequential loss, damage or injury caused in the erection or use of equipment.
• No discounts or refunds shall be given for early return, late collection or non-collection of equipment.
• Please note the following rules regarding use of the equipment:
• NO SMOKING inside the tents.
• NO COOKING inside the tents.
• NO FIRES OR GAS are to be used inside the tents. Only electric lighting may be used.
• Please avoid erecting the tents on rocky ground, ground with dropped thorns from trees, exposed tree roots, etc
• CAMP Comfort Rentals reserves the right to alter these Terms and Conditions at any point without prior notice.

Cancellations and Refunds

1. If the cancellation is made more than 48 hours before the scheduled booking date, 50% of the equipment hire amount will be refunded. The full damage deposit will be refunded.

1. If the cancellation is made less than 48 hours before the scheduled hire date, only the damage deposit will be refunded. The full hire amount will be forfeited.

3. If the client fails to collect their booked equipment without notifying CAMP Comfort Rentals, this shall be considered a cancellation.

Refundable damage deposits

1. The damage deposit noted on the invoice is fully refundable after the return of the equipment in good order.

2. The damage deposit will only be returned after all equipment has been checked thoroughly by CAMP Comfort Rentals.

1. The damage deposit will be returned to the customer’s bank account or credit card, depending on the method the customer used to pay for the booking.

4. Some of the deposit may be deducted in the following cases:

• if the equipment is damaged
• if the equipment requires unusual cleaning
• if the equipment is returned after the agreed-upon time or date or standard office hours

5. In the case of lost or stolen equipment, the equipment shall be deemed to still be under rental until such a time as CAMP Comfort Rentals receives payment for the replacement equipment. This means that the renter shall be liable for any additional rental amounts due for the missing equipment up until the receipt by CAMP Comfort Rentals of the money for the replacement of the missing equipment.